Privacy Policy
Last updated: December 2024
Prodexa.io ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prodexa.io and use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email address, project details)
- Subscribe to our newsletter
- Request a quote for our services
- Communicate with us via email
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address (anonymised)
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device information
2. How We Use Your Information
We use your information for the following purposes:
- To provide our services: Responding to enquiries, preparing quotes, and delivering web design services
- To communicate with you: Sending project updates, responding to questions, and providing customer support
- To improve our website: Analysing how visitors use our site to enhance user experience
- To send marketing communications: Only with your explicit consent, which you can withdraw at any time
- To comply with legal obligations: Meeting our legal and regulatory requirements
3. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails)
- Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
- Legal obligation: Where processing is necessary to comply with the law
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary | Essential for the website to function properly. These cannot be disabled. | Session |
| Analytics | Help us understand how visitors interact with our website by collecting anonymous data. | Up to 2 years |
| Marketing | Used to deliver relevant advertisements and track campaign performance. | Up to 1 year |
You can manage your cookie preferences at any time using the cookie banner on our website or by adjusting your browser settings.
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: Third parties who assist us in operating our website and business (e.g., hosting providers, email services). These providers are contractually bound to protect your data.
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with any merger, sale of company assets, or acquisition
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: Up to 3 years after last contact
- Client project data: 7 years for legal and accounting purposes
- Marketing data: Until you unsubscribe or withdraw consent
- Analytics data: 26 months (anonymised)
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests or for marketing
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for data in transit
- Secure hosting with reputable providers
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
9. International Transfers
Your data is primarily stored within the UK/EEA. If we transfer data outside this area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website: prodexa.io
- Location: West Yorkshire, United Kingdom
14. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113